Terms of Service
Terms of Service
Last updated: 24 August 2025
1) Who we are
These Terms of Service (“Terms”) govern your use of the website at www.tafiga.com (the “Site”) and any bookings or stays at properties operated by TAFIGA LTD (“TAFIGA”, “we”, “us”, “our”).
Registered office: 86–90 Paul Street, London, EC2A 4NE, England.
Company number: 16458491.
Contact: admin@tafiga.com.
By using the Site or placing a booking, you agree to these Terms. Nothing in these Terms affects your statutory rights under UK law.
2) Scope
These Terms cover (a) website use (Section 16) and (b) accommodation bookings and stays (Sections 3–15). If you book via a third-party platform, their terms also apply; if there is a conflict, these Terms govern the stay at our properties.
3) Eligibility & guest verification
Minimum booking age 18.
We may request ID verification and the payment method used before check-in.
For corporate bookings, we may request company details and a PO/cost centre reference.
4) Our properties
TAFIGA Putney (SW15): three-bedroom house across two floors; sleeps up to 6; private garden; free street parking; ~3-minute walk to Barnes Station; 1 bathroom + 2 guest WC.
TAFIGA West Wimbledon (SW20): two-bedroom apartment; sleeps up to 4; on-site parking; residents’ gym, cinema room, games lounge, co-working areas; step-free access with lifts.
Amenity access is subject to building rules and availability.
5) Booking, rates & taxes
A booking is confirmed when we issue written confirmation.
Rates are in GBP and include all mandatory charges shown at checkout.
We may pass through reasonable, clearly disclosed fees (e.g., optional add-ons).
6) Payment terms
When due: 100% at booking unless otherwise agreed in writing.
Methods: bank transfer, PayPal, debit card.
For any bespoke arrangements agreed in writing, payment schedules stated on your confirmation apply.
7) Security deposit / pre-authorisation
A refundable security deposit of £150 is collected prior to arrival. Deductions may be made for damage, missing items, excessive cleaning, rule breaches, lost keys/fobs, or unpaid charges. We will itemise any deductions; refunds follow card/bank timelines.
8) Cancellations & changes
Stays under 28 nights: Free cancellation until 7 days before check-in; after that, the full stay may be chargeable.
Stays of 28 nights or longer: Free cancellation within 48 hours of booking and at least 28 days before check-in; after that, the full stay may be chargeable.
Date changes and early departures may be treated as a cancellation and re-booking unless otherwise agreed.
If a property becomes unavailable (e.g., essential repairs), we will offer an equivalent alternative or a full refund of amounts paid for unused nights. Our liability will not exceed the amounts paid for the affected nights.
Note: UK Consumer Contracts Regulations generally do not provide a 14-day cooling-off period for accommodation services tied to specific dates.
9) Check-in, check-out & access
Check-in: from 3:00 pm | Check-out: by 11:00 am.
Early/late check-in/out may be available on request, subject to availability.
Access is via smart lock/key safe/secure entry as detailed in your arrival instructions. Keep keys/codes secure and do not share them.
10) House rules
To ensure comfort for all guests and neighbours:
No parties or events.
No smoking or vaping inside the property or shared areas.
Quiet hours: 11:00 pm – 7:00 am.
Pets: permitted by prior approval only (max 1 pet). Details must be provided in advance; additional fees may apply.
Occupancy limits: Putney max 6; West Wimbledon max 4 (including children/infants unless stated otherwise).
Only named guests on the booking may stay overnight.
Follow any displayed building rules (West Wimbledon). Misuse of alarms, lifts, or common parts may incur charges.
Breaches may result in immediate termination of the stay without refund and charges for any losses.
11) Cleaning & mid-stay service
Homes are professionally cleaned before arrival, with fresh linens and towels.
Daily cleaning is not included. For longer stays, mid-stay cleans/linen changes can be arranged as a chargeable service.
12) Maintenance, repairs & right of entry
We may access the property with reasonable notice to carry out essential maintenance, compliance checks, or emergency works. We will always aim to minimise disruption.
13) Damage, loss & charges
You are responsible for the property and its contents during your stay. Please report issues promptly. We may charge for damage, missing items, lost keys/fobs, unauthorised late check-out, or callouts due to misuse. A fee schedule is available on request.
14) Parking & outdoor spaces
Putney: street parking (no permit required; charges may apply during certain hours per public displays; public availability may vary). Private garden for guest use—please be considerate of neighbours.
West Wimbledon: one on-site parking space (vehicle size/permit rules may apply).
15) Corporate bookings
If agreed in writing, we can offer corporate-friendly arrangements such as invoicing, long-stay rates, and tailored housekeeping schedules. Please contact admin@tafiga.com.
16) Website use & intellectual property
The Site and its content are provided as-is for information and bookings.
All content, photos, and logos are owned by TAFIGA or our licensors; do not copy or reuse without permission.
Do not misuse the Site (e.g., attempt unauthorised access, introduce malware, scrape content).
We may link to third-party services (e.g., Google Maps). We’re not responsible for their content or policies.
17) Privacy & data protection
Your privacy matters to us. Our processing of personal data is explained in our Privacy Policy (GDPR compliant), which forms part of these Terms. By using the Site or booking a stay, you consent to that processing. Privacy Policy
18) Limitation of liability
We do not exclude or limit liability where unlawful to do so (e.g., for death or personal injury caused by our negligence or for fraud). Subject to that, and to the fullest extent permitted by law:
We will not be liable for indirect or consequential loss, loss of profit, business, data, or opportunity.
Our total liability in connection with a booking shall not exceed the amounts paid for the stay giving rise to the claim.
You are responsible for your belongings; we recommend appropriate travel insurance.
19) Force majeure
We are not liable for delays or failures caused by events beyond our reasonable control (e.g., power outages, strikes, extreme weather, public emergencies). If such an event significantly affects your stay, we will work with you on a fair solution (date change or refund of unused nights).
20) Complaints & dispute resolution
If something isn’t right, please contact us promptly at admin@tafiga.com so we can help. We aim to acknowledge quickly and resolve issues swiftly. You may also have rights to escalate via UK courts (see governing law below).
21) Changes to these Terms
We may update these Terms from time to time. The version posted on the Site at the time you place your booking will apply to that booking. Material changes will be highlighted on the Site.
22) Governing law & jurisdiction
These Terms, and any non-contractual obligations arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except that consumers resident in Scotland or Northern Ireland may bring proceedings in their home courts.
23) General
Severability: If any provision is found invalid, the rest remains in force.
No waiver: Failure to enforce any right is not a waiver.
Assignment: We may assign our rights; you may not assign without our consent.
Entire agreement: These Terms (plus your booking confirmation, house rules, and our Privacy Policy) form the entire agreement.
24) Contact us
TAFIGA LTD
86–90 Paul Street, London, EC2A 4NE, England
admin@tafiga.com